Alexander Mandagie Paris
SAS Mandagie Group
6 Rue Leneveux
75014 Paris

SIRET: 97846566400016
RCS Registration: Paris 978 465 664
VAT Number: FR 76978465664
Share Capital: 5275 EUR

Contact Information:
Email: contact@alexandermandagieparis.com
Phone: +33 7 88 81 93 49

Website Host:
GoDaddy France
+33 9 70 01 93 53

 

ARTICLE 1 – PURPOSE AND SCOPE

These General Terms and Conditions of Sale (hereinafter "Terms and Conditions" or "T&Cs") govern all sales of products offered by Alexander Mandagie Paris (hereinafter "the Company," "we," "us," or "our") to consumers and professionals (hereinafter "the Customer," "you," or "your") through our website [www.alexandermandagieparis.com].

These Terms and Conditions apply to all orders placed through our website. By placing an order, you acknowledge having read, understood, and accepted these Terms and Conditions in their entirety, without reservation.

These Terms and Conditions are written in English and French. In the event of any discrepancy between versions, the French version shall prevail in accordance with French law.

The Company reserves the right to modify these Terms and Conditions at any time. The Terms and Conditions applicable to your order are those in force on the date of order confirmation.

 

ARTICLE 2 – PRODUCT DESCRIPTION

Alexander Mandagie Paris offers handcrafted decorative cushions combining antique textiles from Asia with carefully selected European textiles. Each cushion features a double-sided design, making every piece unique.

2.1 Product Characteristics

Our products are described on the website with the greatest possible accuracy. However, as each cushion incorporates genuine antique textiles, natural variations in color, texture, pattern, and minor imperfections may occur. These characteristics are inherent to the authenticity and heritage of antique textiles and do not constitute defects.

Product photographs are provided for illustrative purposes only and may not perfectly represent the actual colors, textures, or dimensions due to screen display variations.

2.2 Availability

Products are offered for sale while stocks last. In the event that a product is unavailable after an order has been placed, we will inform you as soon as possible and offer you the option to:

·       Select an alternative product of equivalent value

·       Receive a full refund within 14 days

 

ARTICLE 3 – PRICING

3.1 Price Display

All prices are displayed in Euros (EUR) and include all applicable taxes, including French VAT at the current rate. Prices do not include shipping costs, which are calculated separately and displayed before order confirmation.

3.2 Price Validity

The prices applicable are those displayed on the website at the time of order confirmation. The Company reserves the right to modify prices at any time, but products will be invoiced based on the prices in effect at the time the order is confirmed.

3.3 Payment Methods

We accept the following payment methods:

·       Credit and debit cards (Visa, Mastercard, American Express)

·       PayPal and Apple Pay

·       Bank transfer (for bespoke orders upon request)

All payments are processed securely through certified payment service providers in compliance with PCI-DSS standards. The Company does not store your complete payment card information.

3.4 Payment Security

Payment transactions are secured using SSL (Secure Socket Layer) encryption technology. Card information is directly transmitted to our payment service provider and is not stored on our servers.

 

ARTICLE 4 – ORDER PROCESS

4.1 Placing an Order

To place an order:

1.      Select the desired product and click "Add to Cart"

2.     Review your cart and proceed to checkout

3.     Provide your delivery address and contact information

4.     Select your preferred shipping method

5.     Choose your payment method

6.     Review your order summary, including total price and delivery information

7.     Accept these Terms and Conditions by checking the appropriate box

8.     Confirm and submit your order

4.2 Order Confirmation

Upon receipt of your order, you will receive an automated email acknowledging receipt of your order. This does not constitute acceptance of your order.

A second email will be sent to confirm acceptance of your order and the commencement of processing. The sales contract is concluded only upon sending of this order confirmation email.

The Company reserves the right to refuse or cancel any order in the event of:

·       Incomplete or inaccurate customer information

·       Payment issues or fraud suspicion

·       Product unavailability

·       Previous unpaid orders

·       Any legitimate commercial reason

4.3 Order Verification

You are responsible for ensuring that all information provided (delivery address, email address, phone number) is accurate and complete. The Company cannot be held liable for delivery errors resulting from incorrect information provided by the Customer.

 

ARTICLE 5 – DELIVERY

5.1 Delivery Zone

We currently deliver to countries within the European Union and the United Kingdom. We are actively working to expand our shipping capabilities to additional regions. Please contact us if you are located outside these areas and wish to be notified when shipping becomes available in your region.

5.2 Delivery Times

Each cushion is made to order, allowing time for careful craftsmanship and attention to detail. Your piece will be ready for shipping within 15 working days from the date of order. Estimated delivery times are provided for information purposes only and may vary depending on:

·       Product availability

·       Destination address

·       Carrier schedules

·       Customs procedures (for shipments outside France)

Standard delivery within the EU and UK is typically 10 business days after the product has been dispatched. You will receive a tracking number once your order has been dispatched.

5.3 Shipping Costs

Shipping costs are calculated based on the delivery destination and the weight of the order. The exact shipping cost will be displayed during the checkout process before you confirm your order.

5.4 Delivery Terms

Deliveries are made to the address specified in your order. Please ensure that someone is available to receive the package. In the event of absence, the carrier will leave a notice with instructions for collection or redelivery.

5.5 Risk Transfer

The risk of loss or damage to products passes to you upon delivery. Upon receipt, please inspect the package immediately for any visible damage. If damage is apparent, you must:

·       Note any reservations on the carrier's delivery receipt

·       Contact us within 3 days with photographs of the damage

·       Retain all packaging materials for inspection

5.6 Delivery Delays

In the event of a delivery delay exceeding 10 working days beyond the estimated delivery timeframe, you may contact us to request information about your order. If the delay exceeds 30 working days without justification, you have the right to cancel the order and receive a full refund.

 

ARTICLE 6 – RIGHT OF WITHDRAWAL (FOR CONSUMERS ONLY)

In accordance with Articles L221-18 to L221-28 of the French Consumer Code, consumers purchasing for non-professional purposes have a right of withdrawal.

6.1 Withdrawal Period

You have 14 calendar days from the date of receipt of your order to exercise your right of withdrawal, without having to provide any justification and without penalty, except for the cost of returning the product.

If we fail to inform you of your right of withdrawal, the withdrawal period is extended to 12 months from the original 14-day period. However, if we inform you of your right during this extended period, the withdrawal period expires 14 days after such notification.

6.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear, unambiguous statement before the expiry of the withdrawal period. You may:

·       Use the withdrawal form provided below

·       Send an email to contact@alexandermandagieparis.com

·       Send a letter by registered mail to our registered office address

Model Withdrawal Form:

To: Alexander Mandagie Paris, [Address], [Email]
I hereby give notice that I withdraw from my contract of sale for the following goods: [Product description]
Order number: [Order reference]
Ordered on: [Date]
Received on: [Date]
Customer name: [Name]
Customer address: [Address]
Signature (if sent by post): [Signature]
Date: [Date]

6.3 Return of Products

You must return the product to us without undue delay and in any event no later than 14 calendar days from the date on which you informed us of your decision to withdraw.

You are responsible for the cost of returning the product unless otherwise agreed.

Products must be returned in their original condition, unused, undamaged, and with all original packaging, labels, and accessories. You are liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

6.4 Refunds

We will reimburse all payments received from you, excluding the cost of delivery to you, without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw.

We may withhold reimbursement until we have received the returned product or until you have supplied evidence of having sent back the product, whichever is earliest.

Refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees, other than the delivery cost, as a result of the refund.

6.5 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

·       Products made to your specifications or clearly personalized (bespoke cushions)

·       Products sealed and unsealed after delivery which cannot be returned for reasons of hygiene or health protection

·       Products which have been irreversibly mixed with other items after delivery

 

ARTICLE 7 – LEGAL GUARANTEES

7.1 Legal Guarantee of Conformity

In accordance with Articles L217-4 to L217-14 of the French Consumer Code, all products sold are covered by the legal guarantee of conformity. Under this guarantee, consumers have the right to:

·       Repair or replacement of defective products within a reasonable time and without significant inconvenience

·       A price reduction or contract termination if repair or replacement is impossible

The action for non-conformity must be brought within 2 years from delivery of the product. You may choose between repair and replacement, subject to cost conditions specified in Article L217-9 of the French Consumer Code.

Extract from the French Consumer Code:

Article L217-4: The seller is required to deliver a product that conforms to the contract and is liable for any lack of conformity existing at the time of delivery.

Article L217-5: To conform to the contract, the product must be fit for the purpose usually expected of such a product and correspond to the description given by the seller.

Article L217-12: The action resulting from the lack of conformity lapses two years after delivery of the product.

7.2 Legal Guarantee Against Hidden Defects

In accordance with Articles 1641 to 1649 of the French Civil Code, you benefit from the legal guarantee against hidden defects. Under this guarantee, you may choose between rescinding the sale or receiving a price reduction if the product suffers from a hidden defect that renders it unfit for its intended use or significantly diminishes its use.

The action for hidden defects must be brought within 2 years from discovery of the defect.

Extract from the French Civil Code:

Article 1641: The seller is bound to warrant against latent defects in the thing sold which render it unfit for its intended use, or which so impair that use that the buyer would not have bought it, or would have given a lower price, had he known of them.

Article 1648: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

7.3 Commercial Guarantee

Any commercial guarantee offered by the Company is in addition to and does not replace the legal guarantees described above. Details of any commercial guarantee will be provided with the product.

 

ARTICLE 8 – PRODUCT CARE AND LIABILITY

8.1 Proper Use and Care

Our cushions contain delicate antique and heritage textiles that require proper care to maintain their condition. Detailed care instructions are provided in our FAQ section and with each product.

The Customer is responsible for following all care instructions. Damage resulting from improper use, cleaning, or storage is not covered under our guarantees.

8.2 Limitation of Liability

The Company's liability is limited to direct damages proven to be caused by the Company. We shall not be liable for:

·       Indirect damages, including loss of profit, loss of business, or consequential loss

·       Damages resulting from improper use or maintenance of products

·       Damages occurring after the expiry of applicable guarantee periods

·       Damages caused by third parties, including carriers (except as provided by law)

This limitation of liability does not apply to:

·       Personal injury or death resulting from our negligence

·       Fraud or fraudulent misrepresentation

·       Any liability that cannot be excluded or limited under French law

8.3 Insurance

The Company maintains professional liability insurance coverage as required by law. Details of our insurance policy may be provided upon request.

 

ARTICLE 9 – INTELLECTUAL PROPERTY

9.1 Ownership Rights

All content on our website and related to our products, including but not limited to text, images, photographs, logos, graphics, designs, trademarks, and software, is the exclusive property of Alexander Mandagie Paris or its licensors and is protected by French and international intellectual property laws, including copyright, trademark, and design rights.

The Alexander Mandagie Paris name, logo, and brand are registered trademarks.

9.2 Prohibited Uses

You may not, without our prior written consent:

·       Reproduce, copy, distribute, publish, or transmit any content from our website or products

·       Use our trademarks, logos, or brand name for any commercial purpose

·       Create derivative works based on our designs

·       Remove or alter any copyright, trademark, or other proprietary notices

Purchasing a product does not transfer any intellectual property rights to the Customer, except for the right to use the product for personal, non-commercial purposes.

9.3 User-Generated Content

If you provide content (such as reviews, photographs, or testimonials), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content for promotional and commercial purposes.

 

ARTICLE 10 – PERSONAL DATA PROTECTION (GDPR COMPLIANCE)

10.1 Data Controller

Alexander Mandagie Paris is the data controller for the processing of your personal data. Our contact details are provided at the beginning of these Terms and Conditions.

10.2 Data Collected

We collect and process the following categories of personal data:

·       Identity data: name, title

·       Contact data: postal address, email address, telephone number

·       Financial data: payment card information (processed by our payment service provider)

·       Transaction data: order details, purchase history

·       Technical data: IP address, browser type, access times

·       Marketing data: preferences for receiving communications

10.3 Legal Basis and Purpose

We process your personal data for the following purposes and legal bases:

 

10.4 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

·       Transaction data: 10 years (accounting and tax requirements)

·       Customer account data: Duration of relationship plus 3 years

·       Marketing data: Until consent is withdrawn or 3 years of inactivity

·       Technical data: 13 months

10.5 Data Recipients

Your personal data may be shared with:

·       Payment service providers (for payment processing)

·       Shipping carriers (for order delivery)

·       Tax and accounting advisors (for legal compliance)

·       Law enforcement or regulatory authorities (when required by law)

We do not sell or rent your personal data to third parties for marketing purposes.

10.6 Your Rights

Under the General Data Protection Regulation (GDPR) and French Data Protection Act No. 78-17, you have the following rights:

·       Right of access: to obtain confirmation of whether we process your data and to receive a copy

·       Right to rectification: to correct inaccurate or incomplete data

·       Right to erasure ("right to be forgotten"): to request deletion of your data under certain conditions

·       Right to restriction of processing: to limit how we use your data

·       Right to data portability: to receive your data in a structured, commonly used format

·       Right to object: to object to processing based on legitimate interests or for direct marketing purposes

·       Right to withdraw consent: where processing is based on consent

·       Right to lodge a complaint: with the Commission Nationale de l'Informatique et des Libertés (CNIL)

To exercise your rights, please contact us at [contact@alexandermandagieparis.com] or write to our registered office address. We will respond within one month.

10.7 Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration, including:

·       SSL/TLS encryption for data transmission

·       Secure server infrastructure

·       Access controls and authentication

·       Regular security audits

10.8 International Transfers

Your personal data is primarily processed within the European Union. If data is transferred outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

10.9 Cookies

Our website uses cookies. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy [link].

 

ARTICLE 11 – CONSUMER MEDIATION

11.1 Obligation to Inform

In accordance with Articles L611-1 et seq. of the French Consumer Code and the European Directive 2013/11/EU on Alternative Dispute Resolution (ADR), we inform you of the possibility to have recourse to a consumer mediator in the event of a dispute.

11.2 Mediation Process

Before initiating mediation, you must first attempt to resolve the dispute directly with us by contacting our customer service at [contact@alexandermandagieparis.com].

If we are unable to resolve the dispute amicably within a reasonable timeframe, you may submit your complaint to any designated consumer mediator.

Mediation is free of charge for consumers. The mediator will assist the parties in finding an amicable solution and, if necessary, propose a non-binding resolution.

11.3 European Online Dispute Resolution Platform

For online purchases, EU consumers may also use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

Please note that the ODR platform was discontinued on 20 July 2025. For alternative consumer dispute resolution, please consult the list of certified bodies available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

11.4 Preservation of Legal Rights

Recourse to mediation does not prevent you from pursuing legal action. You remain free to bring your dispute before the competent courts at any time.

 

ARTICLE 12 – FORCE MAJEURE

12.1 Definition

In accordance with Article 1218 of the French Civil Code, force majeure is defined as an event beyond the control of the affected party, which could not reasonably have been foreseen at the time of conclusion of the contract, and whose effects cannot be avoided by appropriate measures.

12.2 Effects of Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay or failure is caused by force majeure.

Force majeure events may include, but are not limited to:

·       Natural disasters (floods, earthquakes, storms, fires)

·       War, terrorism, riots, civil unrest

·       Epidemic or pandemic

·       Strikes or labor disputes (not involving the Company's own employees)

·       Failure of public utilities or transport networks

·       Government actions, laws, or regulations

12.3 Temporary Impediment

If the impediment is temporary, performance of the affected obligations shall be suspended for the duration of the force majeure event, without liability for either party.

If the force majeure event persists for more than 30 days, either party may terminate the contract by providing written notice to the other party. In such case, any payments already made will be refunded proportionally.

12.4 Permanent Impediment

If the impediment is permanent, the contract shall be automatically terminated, and both parties shall be released from their respective obligations. Any payments already made will be refunded.

 

ARTICLE 13 – APPLICABLE LAW AND JURISDICTION

13.1 Applicable Law

These Terms and Conditions and all sales concluded through our website are governed by French law, in compliance with European Union directives and regulations, including:

·       The French Consumer Code (Code de la consommation)

·       The French Civil Code (Code civil)

·       The General Data Protection Regulation (GDPR) No. 2016/679

·       French Data Protection Act No. 78-17 of 6 January 1978

·       The E-Commerce Directive 2000/31/EC

·       The Consumer Rights Directive 2011/83/EU

The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention) is expressly excluded.

13.2 Amicable Resolution

In the event of any dispute arising from these Terms and Conditions or any order, we encourage you to first contact our customer service to seek an amicable resolution.

13.3 Jurisdiction

For Consumer Customers:
In accordance with Articles R631-3 and following of the French Consumer Code, any dispute that cannot be resolved amicably may be brought before the competent courts according to the procedural rules in force. Consumers may bring legal action before:

·       The court of the place where they resided at the time of conclusion of the contract, or

·       The court of the place where the harmful event occurred, or

·       The court of the place of delivery of the product

For Professional Customers:
Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the Commercial Court of [City], France, even in the case of multiple defendants or third-party claims.

 

ARTICLE 14 – MISCELLANEOUS PROVISIONS

14.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Alexander Mandagie Paris regarding the sale of products through our website.

14.2 Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.

14.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign our rights and obligations to a third party in connection with a merger, acquisition, or sale of assets.

14.5 Language

These Terms and Conditions are available in French and English. In the event of any discrepancy between the French and English versions, the French version shall prevail.

14.6 Modification

We reserve the right to modify these Terms and Conditions at any time. Modifications will be effective immediately upon publication on our website. We recommend that you review these Terms and Conditions regularly. Your continued use of our website following the publication of changes constitutes acceptance of those changes.

14.7 Archiving

We archive order confirmations and these Terms and Conditions in a secure, reliable, and durable manner in accordance with legal requirements. You may request a copy of the Terms and Conditions applicable to your order at any time.

14.8 Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Alexander Mandagie Paris
6 Rue Leneveux, 75014 Paris
Email: contact@alexandermandagieparis.com

 

Last Updated: 28 November 2025

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.