In this space, you will find answers to the most commonly asked questions about our Alexander Mandagie Paris cushion collection. Our cushions are handcrafted pieces combining antique textiles from Asia with refined European textiles, creating distinctive double-sided designs. If you have questions not addressed here, we warmly invite you to contact us, and we will be delighted to assist you.

1. PLACING YOUR ORDER

How do I place an order?

To purchase an Alexander Mandagie Paris cushion, simply browse our collection and select the design that resonates with you. Click "Add to Cart" below the product image, then proceed to "Checkout" and follow the instructions to complete your purchase. You can pay securely via our accepted payment methods. Once your order is confirmed, our team will carefully pack your cushion and arrange shipment to arrive at your address as soon as possible.

Please double-check your delivery address before finalizing your order, as Alexander Mandagie Paris cannot be held responsible for deliveries sent to incorrect addresses.

How do I place an order as a gift for someone?

We offer complimentary gift wrapping with elegant packaging to make your gift truly special. Please contact our team at contact@mandagiegroup.com, and we will ensure your gift is prepared exactly as envisioned.

2. ABOUT OUR PRODUCTS

Why are your cushions made with antique and European textiles?

Each Alexander Mandagie Paris cushion is a thoughtfully curated piece that honors textile heritage. We source antique textiles from Asia—each with its own historical provenance and artisanal techniques—and pair them with carefully selected European textiles. This approach celebrates both cultural traditions and creates sustainable, unique designs. By blending these elements, we produce one-of-a-kind cushions that cannot be replicated, making each piece a genuine investment in quality and artistry.

Are your cushions made to order or ready-made?

All Alexander Mandagie Paris cushions are made to order. Each piece is handcrafted specifically for you once your order is confirmed. This bespoke approach ensures that you receive a unique, individually created cushion made with the finest antique and European textiles. Please allow approximately 15 working days for fabrication and finishing. After fabrication is complete, your cushion will be carefully packaged and dispatched to you.

Can I customize or commission a bespoke cushion?

We are open to discussing bespoke commissions for clients seeking a personalized design. Bespoke orders allow you to specify dimensions, textile combinations, and design details. For commission inquiries, please contact our team with your vision, and we will explore how we can bring your concept to life. Please note that bespoke orders follow a custom timeline and may differ in lead time from our ready-made collection.

What about imperfections in antique textiles?

As our cushions feature genuine antique textiles, they may naturally display characteristics of age and heritage, including subtle variations in color, minor wear patterns, small repairs, discoloration, or texture inconsistencies. These are not defects but rather testament to the textile's authenticity and history. Each imperfection tells a story and adds to the character and uniqueness of your Alexander Mandagie Paris cushion. We carefully inspect all textiles and only include pieces that are structurally sound and suitable for use as decorative home furnishings. If you have concerns about a specific piece, we encourage you to contact us before purchase to discuss the textile's condition in detail.

Do you have bed throws, table runners, or other home décor items?

Currently, our collection focuses exclusively on handcrafted cushions. Our designers are actively developing additional collections featuring bed throws, table runners, wall hangings, and other decorative home décor items made from the same carefully curated antique and European textiles. If you are interested in being notified when these new collections launch, please get in touch with us at contact@mandagiegroup.com, and we will add you to our product launch notification list.

Can you create a bespoke bed throw, table runner, or other custom textile item?

Yes! We are delighted to discuss bespoke commissions for items beyond our current cushion collection. Whether you envision a custom bed throw, table runner, wall hanging, or another textile creation, our design team is available to explore your ideas. Please contact us at contact@mandagiegroup.com with a description of your vision, and we will discuss possibilities, timelines, and pricing for your custom project.

When will you launch new collections?

We do not currently have a confirmed launch date for additional collections. Our commitment is to maintain the same exceptional standards of craftsmanship and textile curation that define our cushion collection. To stay informed about upcoming launches, please contact us for announcements.

3. CARING FOR YOUR CUSHIONS

How should I care for my Alexander Mandagie Paris cushion?

Your cushion contains delicate, heritage textiles that require mindful care to preserve their beauty and longevity. Here are essential care guidelines:

Regular Maintenance:

·       Vacuum gently weekly using the upholstery attachment on low suction to remove dust and debris

·       Rotate your cushion regularly to ensure even wear on both sides

·       Keep your cushion away from direct sunlight to prevent color fading

·       Avoid placing cushions near heat sources, fireplaces, or windows with intense light

Professional Cleaning:

·       For cleaning or, we recommend professional dry cleaning by specialists experienced with antique and delicate textiles

·       Always inform the cleaner about the dual-textile composition of your cushion

What should I avoid?

·       Never use harsh detergents, starch, or stain-proofing sprays, which can damage natural fibers and dyes

·       Avoid hand washing, machine washing, tumble drying, or ironing, even on low heat

·       Do not store in plastic bags; use breathable cotton storage bags instead

·       Protect from moisture, extreme temperatures, and pest damage

How should I store my cushion when not in use?

Store your cushion in a clean, dry environment away from direct sunlight, heat sources, and humidity fluctuations. Wrap it loosely in acid-free paper or store it in a breathable cotton dust bag. Avoid plastic storage containers, which can trap moisture and release chemicals harmful to natural fibers. Ensure the storage area is well-ventilated and protected from pests. If folding is necessary, refold the cushion every few months along different lines to prevent permanent creasing.

Can I display my cushion in sunlight?

No. Direct and strong sunlight will fade the colors of both the antique Asian textiles and European textiles over time. Damage from light exposure is cumulative and irreversible. We recommend displaying your cushion in a protected area, or periodically rotating it on and off display. If your cushion is near a window, consider using UV-filtering curtains or shades to minimize light exposure.

4. SHIPPING, DELIVERY & LOGISTICS

Do you ship internationally?

Currently, Alexander Mandagie Paris ships to destinations within the European Union, the United Kingdom, the United States, Australia, and New Zealand. We are committed to expanding our shipping capabilities to reach new markets. Stay tuned for updates as we work to open shipping to additional regions. If you are located outside these regions and would like to be notified when we expand to your region, please contact us at contact@mandagiegroup.com , and we will add you to our international expansion notification list.

How are cushions packaged?

We take great care in packaging your Alexander Mandagie Paris cushion. Our packaging is designed to protect the delicate textiles while minimizing environmental impact. We use recyclable materials and sustainable wrapping wherever possible, reflecting our commitment to responsible practices.

What is the delivery timeframe?

Delivery times vary depending on your location and current order volume. Most orders are dispatched within 15-20 business days and arrive within 1-2 weeks after package is handed off to the shipping company.  For exact delivery estimates, please provide your address at checkout, and you will receive a tracking number once your parcel has been shipped.

5. RETURNS, REFUNDS & CANCELLATIONS

What is your return policy?

In line with consumer protection regulations, you have 30 calendar days from the date you receive your cushion to initiate a return or cancellation. To be eligible for a return:

·       The cushion must be in original, unused condition

·       The cover must show no signs of wear, damage, staining, or odors

·       The item must arrive back in suitable packaging

·       You are responsible for return shipping costs

To initiate a return, contact us at contact@mandagiegroup.com with your order details. Once we receive and inspect your returned item, we will process your refund within 14 calendar days.

What items are not returnable?

Bespoke custom-made cushions are non-returnable, as they have been created specifically to your order specifications. By confirming payment on a bespoke order, you acknowledge acceptance of the final design.

What if my cushion arrives damaged?

We stand behind the quality of our products. If your cushion arrives damaged or defective, please unpack and inspect it immediately upon delivery. Contact us within 3 days of receipt with photographs of the damage, and we will arrange a replacement or resolution. All parcels are insured against damage in transit through our courier services.

Can I cancel my order?

If your order has not yet been dispatched, we may be able to cancel it or make changes. Please contact us as soon as possible, and we will do our best to accommodate your request. Once an order has been shipped, standard return procedures apply.

6. SHIPPING PROBLEMS, LOST & DAMAGED ITEMS

What if my parcel is lost in transit?

If your cushion does not arrive within the expected delivery window, please contact us immediately with your tracking number. We will investigate with the courier and take appropriate action to locate your parcel or arrange a replacement or refund.

What if my cushion arrives damaged?

Inspect your cushion immediately upon delivery. If damage is apparent, document it with photographs and contact us within 3 days of receipt. Our courier partners provide insurance coverage for damaged goods. We will work with you to arrange either a replacement cushion or a full refund, depending on the severity of the damage and product availability.

Who is responsible for damaged items in transit?

All parcels are insured through our courier services. While Alexander Mandagie Paris takes every precaution to ensure safe delivery, we cannot be held liable for delays or damage caused by third-party courier services. We will, however, support you in filing insurance claims and facilitate resolution with our shipping partners.

7. GENERAL INFORMATION & POLICIES

How do you handle my data and privacy?

Alexander Mandagie Paris is committed to protecting your privacy. All personal information collected through our website—including your name, address, and payment details—is handled securely and will never be shared with third parties for marketing purposes without your explicit consent. We use your data only to fulfill your order, communicate with you about your purchase, and arrange delivery. You may unsubscribe from marketing communications at any time by replying with "UNSUBSCRIBE" to any email communication.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, French Carte Bleue, Shopify Pay, and PayPal. All transactions are processed securely using industry-standard encryption technology to protect your financial information.

Do you offer trade accounts?

We welcome inquiries from interior designers, boutiques, galleries, and other trade professionals. Please contact us directly at contact@mandagiegroup.com. Trade customers are required to provide business documentation and agree to our terms of trade.

What are your terms and conditions?

For a complete overview of our terms and conditions, including product guarantees, liability limitations, and legal policies, please visit our Terms & Conditions page.

Do you offer samples or swatches?

Given that each cushion features unique antique textiles, samples are not available. However, if you have specific questions about a design's colors, textures, or composition, we encourage you to contact us, and we will provide detailed descriptions, high-resolution photographs, or arrange a call to discuss your interests in detail.

Do you work with specific interior designers or decorators?

We are happy to collaborate with interior design professionals. If you are an interior designer interested in featuring Alexander Mandagie Paris cushions in your projects, please reach out to discuss custom orders, trade opportunities, and professional partnerships.

 

Contact us – We would be delighted to answer any additional questions or discuss your specific needs. Reach us at contact@mandagiegroup.com or through our contact form.

Thank you for choosing Alexander Mandagie Paris. Each cushion is a celebration of textile heritage and artisanal craftsmanship.